: : : FAQs : : :

How do I download my Ringtone?
This depends on whether you have entered via the no purchase necessary route or via text.

Website
If you entered via text you need to go to the website and follow the instructions. You will be directed to the download section where you will be able to claim your Ringtone.

No purchase necessary route
If you entered via the no purchase necessary route you will be given instructions on how to receive this in your notification letter.

I haven’t received my Ringtone.
Sometimes you will not receive your Ringtone immediately if there are network delays. Please wait for 24 hours just in case. If you still don’t receive it please email us at help@tropicarnival.co.uk with No Ringtone in the subject field.

I am having problems with my Ringtone.
If you’re having problems with your Ringtone please email us at help@tropicarnival.co.uk and outline your problem and we’ll get back to you.

What phones are compatible with the Ringtones?
Please see the two tables below for monophonic and polyphonic Ringtones.

Mitsubishi	MT360, Trium 110
Alcatel	300, 302, 303, 311, 332, 735
Motorola	008 Accompli, 120, 120e, 120x, 270c, 280, A009, A388, C300, C330, C330+, C331, C331GSM, C332, C333, C350, C370, C550, E360, E365, P7689 / Ti250, T120t, T189, T191, T192, T193M, T280, T280i, T720 / T720i, V60i, V66/V66/V66g, V70, V100, V200, V2288e, V8088+
Nokia	1260, 1261, 3210, 3330, 3360, 3361, 3390, 3395, 3650, 5120, 5165, 5190, 5210, 5510, 6110, 6130, 6150, 6190, 6210, 6250, 6340i, 6360, 6590, 6590i, 7110, 7160, 7190, 8110i, 8210, 8250, 8260, 8265, 8265i, 8290, 8310, 8390, 8850, 8890, 9110, 9110i, 9210, 9210i, 9290
Panasonic	GD30, GD35, GD35, GD52, GD67, GD75, GD76, GD87, GD87, GD92, GD95, GD96
Sagem	M9500, MC3000, MC930, MC932, MC936, MC939, MC940, MC942, MC946, MC949, MC950, MC952, MC956, MC959, MC959R, MW3020, MW932, MW939, MW9500, MW959
Samsung	A300, N620, R225m, S100, T100
Sendo	M550, P230P, S200, S220, S230, S330, D800, J520, P200
Siemens	A50, A56, C35i, C45, C55, M30, M35i, M45, M46, M50, ME45, MT50, P35, S40, S45, S46, Si45i, SL42, SL45, SL45i
Sony Ericsson	A1018, A2618, A2628, CMD-J5, CMD-J6, CMD-J7, CMD-J70, CMD-Z7, GA628, GF768, GF788e, GH688, I888, P800, PF768, PH388, R250m, R250Pro, R290Sat, R310, R320, R380s, R380world, R520, R600, S688, SH888, T10, T18, T20/e/s, T28/s, T200, T300, T310, T39m, T600, T610, T65, T66, T68, T68i, Z1010
Philips	CT9888, Fisio 820, Savvy

Mitsubishi	Trium 110
Alcatel	332, 735
Motorola	A835, A925, C330, C330+, C331, C331GSM, C332, C333, C350, C370, C550, C370, C550, E360, E365, MPx200, T720 / T720i, V300, V500, V525, V600
Nokia	3200, 3300, 3510, 3510i, 3583, 3590, 3595, 3650, 5100, 6100, 6220, 6600, 6610, 7210, 7250, 7250i, 7600, 7650, N-Gage
Panasonic	G50, G60, GD55, GD67, GD87, GD95, GD96, GU87, X70
Sagem	MY-V65, MY-X2, MY-X5, MY-X6
Samsung	A800, C100, E100, E700, P400, S300, S300m, T100, V200, X100, X600
Sendo	M550
Siemens	A55, A60, CT56, MC60, S55, SL55, ST55, SX1, C55, SL45, SL45i
Sony Ericsson	CMD-J5, CMD-J6, CMD-J7, CMD-J70, CMD-Z7, T68/T68i, T310, T610, Z600, P800, T300
Orange	SPV, SPV 2, SPV E20
LG	5300i, 7100
O2	Xda, XDA II
Sharp	GX10, GX20

How much does it cost me to enter?
It costs 50p per message plus your usual operator charge. Alternatively, you can enter by sending in a postcard to Tropicarnival 2004, Dept BP010, PO Box 4, Ludlow, SY8 1YB

Is there a limit to how many prizes I can win?
You can only win a maximum of one holiday, one party pack and one Ringtone per person.

How are the winners chosen?
Randomly on receipt of a text message. For no purchase necessary a code is generated on behalf of the entrant and checked manually to see if it is a winner.

What happens if I am a winner?
If you have won a Ringtone you will be instructed how to download it with your winning message.

For party pack and holiday winner you will be contacted by telephone to confirm your details and discuss booking arrangements.

How long will it take to receive my reward?
If you win a Ringtone you can claim your prize immediately. If you win a party pack or holiday you will be contacted within 7 days to be given either booking information or to arrange delivery of the elements of your party pack.

I entered via the no purchase necessary route and have won a Ringtone but I don’t have a mobile number. Can I have another prize?
The prizes are awarded randomly, this means that we are unable to provide you with another prize.

Why do I need to enter my personal details before entering the competition?
So we can contact you if you are a winner and verify your details. Please see our privacy policy for more details.

What do I get if I win the holiday?
Full details of what each prize includes and doesn't include are in the prize section of this website. If you have further queries then email us at help@tropicarnival.co.uk.

What does the party pack contain?
Full details are give in the prizes section of this website. If you have further queries then email us at help@tropicarnival.co.uk.

Do I need to keep the code if I have won?
Please keep the code on your phone if you win a holiday or party pack as it will help us to verify your claim should there be any query.

Do I have to pay any money to get my reward?
No.

The website says my mobile number and unique code has already been used.
We have developed the site carefully to check the codes and mobile numbers, so that they are not used twice. Please check your mobile number and code again and if you continue to have problems please email help@tropicarnival.co.uk.

I keep being re-directed to the “enter your details page”.
This means that your mobile number and code you have entered do not match. Please ensure you use your mobile number you entered the competition with and check your details carefully. If you continue to have problems please email help@tropicarnival.co.uk and outline the problems that you are having.

I haven't received my profile and unique code why could this be?
You may have typed in your colours wrongly. We’ve tried to cover for as many mistakes as possible but your answer may have slipped through. Please try again using one of the following combinations to 85100:

There must be a single space between the two colours. Remember text carefully!

I deleted my code. Can you send me my code again?
Sorry our system can't do that. Please play again to get a new code.

Do I have to wait until the closing date to find out whether I’m a winner?
No this is an instant win promotion. Once you have your unique code you can find out whether you are a winner on this website.

How many times can I enter this promotion?
You may enter as many times as you wish by the text route.

What if I am younger than 18?
This promotion is open to those aged 16 and over.

What if I don’t have a mobile phone?
If you don’t have a mobile phone you can enter by sending a postcard to Tropicarnival 2004, Dept BP010, PO Box 4, Ludlow, SY8 1YB. However, if you enter you may win a Ringtone and we won’t be able to give you another prize.

I have entered by no purchase necessary route and I haven't heard any news - why is this?
We only write in to you if you have won a prize.